If you are a user with School Admin or District Admin permissions, the Admin Settings tab will show up on the purple sidebar. This article explains how to use the Manage Rewards tab to create, update, and deactivate rewards. For more information and tips on how to choose meaningful rewards, check out this help article for school sponsored rewards and this article for how to get rewards donated by your local community.
When you click on Admin Settings on the purple sidebar, you are brought to the Manage Users tab. You'll notice at the top that there is also a Manage Rewards tab. That is one way to navigate to the Manage Rewards tab, however, anyone with School or District Admin permissions will also see a Manage Rewards tab at the top of the Rewards page as well.
On the Manage Rewards tab, you will see four section:
- Current Rewards: If you expand this section, you will see a table where you can add, update, and deactivate rewards.
- Deactivated Rewards: If you expand this section, you will see a table that lists all previously deactivated rewards and allows you to reactivate them if needed.
- Redeemed Rewards: If you expand this section, you will see a list of all the rewards that have been redeemed, who redeemed the reward, and the instructions the recipient was given in order to redeem the reward.
- Your Staff's Reward Points: If you exapnd this section, you will see a list of your staff and the current number of points they each have to redeem in the rewards marketplace. You can use this information to adjust the price of your rewards. For more help on pricing your rewards, check out this help article.
Finding rewards in the Current Rewards table
The Current Rewards table allows you to search and filter across all the rewards in your district. You can search or filter on reward name, school, cost, available count, reward owner etc. by hovering over the relevant column name, clicking the three dots, and then selecting filter. You can also use the menu that appears to sort the columns in ascending or descending order.
Creating a new reward in Hilight
From the Manage Rewards tab, you can create rewards by clicking on the "Create Rewards" button.
When creating a reward, you will need to specify:
- A name for the reward
- The description is optional but helpful for your staff to better understand the details of the reward that they are selecting. The description shows up for the user when they hover over the (i) icon on the bottom right corner of each reward.
- The cost for the reward which is the number of points that a staff member will have to earn and then use in order to redeem the reward. Need help determining how much your reward(s) should cost? Check out this help article. The Hilight Support team is also always happy to help with recommending the costs for your rewards, so please reach out to us at support@hilightedu.com if you'd like assistance!
- Optionally, you can specify a limit for the number of times a staff member can redeem this reward. For example, if you only have 3 Target gift cards for the year, you would set a limit of 3. Once 3 gift cards are redeemed, it will no longer show up on the Rewards tab for your staff, but you will still be able to see it in the Current Rewards table. The Count Available column in that table shows you how many are left to redeem for each reward. It will say "unlimited" if you have not specified a limit for a reward.
- Whether you'd like to offer the reward across your district or at a single school. By default, this form is set up to allow you to select one school to offer this reward at, but you can switch the toggle to offer the reward district-wide.
- The reward owner. This is the person who will receive an email when someone redeems the reward. They will be responsible for ensuring the recipient receives the reward.
- In addition to specifying a the reward owner, you can also specify redeem instructions for the recipient. When a user redeems a reward, these instructions will popup to provide additional information on how they should obtain their reward. For example, if the front desk secretary is responsible for handing out any School Swag that has been redeemed, then he or she would be specified as the reward owner, and the redeem instructions would be something like "Pick up your school sweatshirt from Ms. Stacey at the front desk."
- A photo for the reward. By default, the reward photo will be the star image that you see above. We highly recommend adding photos for each of your rewards to boost excitement! You can do so by clicking the "Change Photo" button. The Hilight Support team is also happy to help source photos for your rewards if you'd like help!
Updating a reward
You can update a reward by clicking on the pencil icon next to the reward name in the Current Rewards table.
Deactivating a reward
You can deactivate a reward by clicking on the trash bin icon next to the reward name in the Current Rewards table. This will remove the reward from the Rewards tab for your staff, but you can still view it in the Deactivated Rewards table on the Manage Rewards tab.
You can re-activate a reward at any time by expanding the Deactivated Rewards section and clicking on the reactivate icon next to the reward name. A popup will appear where you can update the details for the reward and then reactivate it.
More information!
If you haven't already, check out our tips and best practices for choosing meaningful rewards for your school or district. Check out this help article for school sponsored rewards and this article for how to get rewards donated by your local community.